Understanding your benefits

Get the most out of your Dean Health Plan benefits for Dane County Members. Here you’ll find answers to your questions and links to information you can access quickly and more.

If you have questions along the way, our Customer Care Center is ready to help:
Call: 800-279-1301
         Monday – Thursday, 7:30 a.m. – 5 p.m. 
         Friday 8 a.m. – 4:30 p.m.
         Need help with an advanced question? Call 608-828-2880

Click: Send us a message online.

Your EOB is the key to understanding your health insurance coverage as you incur costs.

The form tells you exactly how your benefits were applied. It covers the particulars related to the visit.

It also tells you how much has been credited toward your out-of-pocket maximum or deductible this contract period.

How to read your EOB (PDF)

Plan information

For your health

Our program, powered by WebMD, rewards you for your healthy activities. Learn about the Living Healthy program available to you.

Learn more on our wellness homepage

You can access care management help if you have a chronic condition or a complex health care need. It ensures your needs are met and questions or concerns are addressed.

Learn more about care management

With MyChart, you can access your personal medical information and health record anytime.

Learn about e-visits

Sign up for MyChart now

Other resources for Dane County members