Most often your primary care provider (PCP) should be your first choice for care both because he/she is familiar with your medical history and because a scheduled office visit is the most cost-effective method of care. When a more immediate need arises, however, you do have other options. We can assist you in making the right choice when it comes to your need for care, ensuring that you receive the right care in the right place at the right cost.
Try getting care from the comfort of home. Reach a trusted SSM Health provider when you need them most. Get a diagnosis, a treatment plan and even a prescription, if needed! e-visits are available to members through age 75. To ensure members receive the highest quality of care, those age 76 and above should be seen at a clinic or doctor’s office.
You can use an e-visit for:
Contact your PCP for a wide range of preventative and long-term healthcare services. Same day appointments are usually available for this cost-effective care option. To find a PCP, use our provider directory.
You can see your PCP for:
Urgent care is designed to treat medical problems sooner than a scheduled office visit, but higher copays are possible. A video visit may also be possible. For more information about urgent care sites call Dean Health Plan's Customer Care Center at (800) 279-1301 or our Nurse Advice Line at (800) 57-NURSE. Locate your nearest urgent care center now.
Go to urgent care for:
Emergency care is for those illnesses or injuries that are life-threatening and has the highest cost. Locate your nearest hospital and always visit the nearest hospital in an emergency.
Go to Emergency care for:
An e-visit is not a covered benefit under Medicaid or ASO plans.
If you are unsure of the care you need, unless you have an emergency, call 800-57-NURSE (800-576-8773) so the free nurse line can help guide you to the most appropriate treatment.
Our Nurse Advice Line triage phone services are only available to residents of Wisconsin due to licensing regulations.