Most often your primary care provider (PCP) should be your first choice for care both because he/she is familiar with your medical history and because a scheduled office visit is the most cost-effective method of care. When a more immediate need arises, however, you do have other options. Our explanation below can assist you in making the right choice when it comes to your need for care, ensuring that you receive the right care in the right place at the right cost.
Primary Care Provider
- Contact your PCP for annual checkups, preventative care and acute illness. Same day appointments are usually available for this cost-effective care option. To find a PCP, use our provider directory.
- Urgent care is designed to treat medical problems sooner than a scheduled office visit, but higher copays are possible. For more information about urgent care sites Call Dean Health Plan's Customer Care Center at (800) 279-1301 or Dean On Call, our 24-hour nurse line at (800) 57-NURSE or visit one of our urgent care locations or to search for all locations, visit the Urgent Care page.
- Emergency care is for those illnesses or injuries that are life-threatening and has the highest cost. Locate your nearest hospital and always visit the nearest hospital in an emergency.
It is important to call your PCP first to manage your health care needs, if possible. Your PCP may suggest urgent care if you need care sooner. If you need urgent care, go to a Dean Health Plan provider for help if you can. If the emergency is severe, go to the nearest provider (hospital, doctor or clinic). Or call 911 if the emergency is severe or you are unable to transport yourself.
Some examples of Urgent Care
- Most broken bones
- Bruises or sprains
- Minor cuts
- Minor burns
- Most drug reactions
Some examples of Emergency Care
- Trouble breathing
- Serious broken bones
- Severe or unusual bleeding
- Suspected poisoning
- Suspected heart attack
- Suspected stroke
- Severe pain
- Prolonged or repeated seizures