If you need emergency care, you should proceed immediately to the nearest medical facility. Emergency care is covered anywhere in the world. If you are out of our service area and must use a non-plan provider, call the Customer Service Department as soon as reasonably possible. If you need urgent care and are within our service area, you must use a plan physician, clinic or urgent care facility.
If you are outside our service area and cannot safely return to receive care from a plan provider, go to the nearest appropriate medical facility and notify the Customer Service Department as soon as possible. Follow-up care must be received from a plan provider.