In certain situations, prescriptions filled at an out-of-network pharmacy may be covered. Generally, we only cover drugs filled at an out-of-network pharmacy in limited, non-routine circumstances when a network pharmacy is not available.
Before you fill your prescription in these situations, call Member Services to see if there is a network pharmacy in your area where you can fill your prescription. If you do go to an out-of-network pharmacy for the reasons listed below, you may have to pay the full cost (rather than paying just co-insurance or copayment when you fill your prescription). You may ask us to reimburse you for our share of the cost by submitting a paper claim. You should submit a claim to us if you fill a prescription at an out-of-network pharmacy, as any amount you pay for a covered Part D drug will help you meet required deductibles. To learn how to submit a paper claim, please refer to the paper claims process described in the subsection below called “How do you submit a paper claim?”
If we do pay for the drugs you get at an out-of-network pharmacy, you may still pay more for your drugs than what you would have paid if you had gone to an in-network pharmacy.
We will cover prescriptions that are filled at an out-of-network pharmacy for medical emergencies and in some routine situations for up to a 30-day supply. Drugs excluded by federal statute from the Medicare Part D formulary are not eligible for coverage even in emergency or urgent situations.
Dean Health Plan can choose not to renew its contract with a partner pharmacy and any pharmacy may also refuse to renew the contract resulting in a termination or non-renewal. This may result in termination of the member’s in-network coverage at the non-renewing pharmacy. If this happens, you have a transition period to find another in-network pharmacy.
The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, provider network, premium and/or copayments/coinsurance may change on January 1 of each year.
Mail or fax in a copy of the itemized prescription receipt along with a copy of the register receipt if available and the pharmacy claim form. Please note the register receipt alone is not adequate as it doesn’t have all pertinent information needed for a Direct Member Reimbursement (DMR).
The itemized receipt should contain the following information:
Dean Advantage Plans
Attn: Part D Member Claims Department
P.O. Box 1039
Appleton, WI 54912-1039
Fax: toll-free 1-855-673-6507 or local 1-920-221-4650
Speak with Dean Advantage Customer Care Center at 1-877-232-7566 (TTY: 711).
Not a Member?
Speak with a Dean Medicare sales representative by calling 1-877-234-0126 (TTY: 711), including for alternate formats and languages.
Dean Health Plan
PO Box 56099
Madison, WI 53705