If you need emergency care, go immediately to the nearest medical facility. If you are out of our service area and must use a out-of-network provider, call the Customer Care Center as soon as reasonably possible.
Emergency care is covered anywhere in the world. If you need urgent care and are within our service area, you must use an in-network provider, clinic or urgent care facility. If you are outside our service area and cannot safely return to receive care from an in-network provider, go to the nearest appropriate medical facility and notify the Customer Care Center as soon as possible. Follow-up care must be received from a plan provider unless you have prior authorization by Dean Health Plan.