Eligibility process change
Feb 13, 2024
What is changing
Starting on March 1, 2024 employee enrollment changes for existing employer groups will no longer be accepted through the enroll@deancare.com mailbox and must be submitted through the employer portal.
This includes:
- Submitting employee applications
- Adding employees to your plan
- Terming employees from your plan
- Adding dependents to your plan
See eligibility changes for Prevea360 commercial groups
Groups who use an 834 file feed
The portal will no longer be “Read Only” for 834 groups. However, NO changes should be made in the portal unless it’s a termination by omission (i.e., Enrollment will no longer manually term someone who was dropped off the 834 file and sent through without a term date; the group admin will have to go into the employer portal and term the member.)
What is not changing
- New employer groups without access to the employer portal must use the forms on the Dean Health Plan agent resources page and quoting page.
- Employer groups can continue to use the enroll@deancare.com mailbox to:
- Email questions, including inquiries about 834 transactions.
- Submit documentation for qualifying events, such as:
- Proof of Loss of Coverage
- Court order for adoption
- Court or for legal ward/verification of residence and percentage of support
- Questionnaire and copy of visa for relocation
- CMS Social Security Questionnaires
Mailbox notification message
On March 1, 2024, you will see a reply message to questions or documents submitted through the mailboxes that reads:
Thank you for your submission. As of March 1, 2024, this email mailbox will only be for sending eligibility and premium billing related questions. Note that you will not be able to submit employee enrollment changes through this mailbox. The following changes or updates will need to be made through the employer portal at deancare.com/login.
They include:
- Submitting employee applications
- Adding employees to your plan
- Terming employees from your plan
- Adding dependents to your plan
How do I access the employer portal?
For Dean Health Plan employer groups: group administrators can go to deancare.com and click the purple “login” button at the top right of the webpage, or go to deancare.com/login and scroll down to the “Employers” section.
For Prevea360 Health Plan employer groups: group administrators can go to prevea360.com and click the teal “login” button at the top right corner of the webpage, or go to prevea360.com/login and scroll down to the “Employers” section.
Need assistance with logging in and using the portal?
The portal is self-service and intuitive. If you need help with a username and password, or have any other questions about the portal, please contact your account representative, or you can see our how to guide (PDF) for help.