Interpreter services

We're dedicated to enabling effective communication between our employees and patients who have limited English proficiency (LEP) or who are deaf or hard of hearing.

Face-to-face, telephonic, and video medical interpreters are available to assist with communication and ensure quality language access. There is no cost to the patient or family for interpretation.

Video Remote Interpreting

Video Remote Interpreting (VRI) access is currently available at five locations, including our three Urgent Care locations:

  • Dean Medical Group - S. Stoughton Rd, Madison
  • Dean Medical Group - N. High Point Rd, Madison
  • SSM Health Orthopedics
  • Dean Medical Group - Janesville
  • Dean Medical Group - Delavan

This VRI network offers you access to certified interpreters on demand, with no advanced notice required. The mobile video units can move with you from check-in to your exam room, as well as to lab and medical imaging.

If you need to contact Interpretive Services email us or call 1-608-280-4530, option 3.