Patient safety

Helping you be safe 

At Dean Health Plan, we’re committed to providing you with information that helps you take an active role in obtaining the safest care possible.

Patient safety monitoring and activities

Here are some of the ways we address patient safety:

  • sending messages to providers about member activity (controlled substance monitoring, combos of benzos/opioids/muscle relaxers, multi-prescriber, multi-prescription)
  • reviewing drug utilization and provide it to pharmacies, alerting them of medications dispensed in various situations (drug-drug interactions, high dose, low dose, underuse, insufficient/excessive duration, patient-age, morphine milligram equivalent)
  • providing clinic resource funds to map out current care transitions processes after a patient is discharged from the hospital. It helps identify barriers and opportunities for improving hospital readmissions
  • creating a 30-day care transitions program for members at increased risk of readmission
  • creating provider education strategy focused on HEDIS measures and promoting communication between primary care providers who order Metabolic testing and behavioral health prescription of antipsychotic medications
  • establishing Gone for Good program to educate the community on proper storage and disposal of prescription medications, including opioids.

Safe medication practices

A report by the Institute of Medicine suggests that safe medication practices contribute to improved patient safety and better health. There are several steps you can take today that help to reduce the risk associated with medication errors, including:

  • making sure your health care practitioner knows all of the medicines you are taking, including vitamins and herbs.
  • ensuring you can read the prescription from your provider. If you can’t read it, it is possible that the pharmacist can’t either.
  • asking for written information about possible side effects of the medicines you are taking.

Learn more about how you can help reduce medication errors

Check out online resources available to help you make good decisions about your own health and health care. Quality and patient safety data is available from many organizations, including the Wisconsin Hospital Association and The Leapfrog Group.

Dean Health Plan encourages all hospitals in its network to report their data.