Q&A: Pharmacy benefit guideline

Questions + answers about Medicare Advantage pharmacy benefits

Our plans use a list of covered drugs (formulary or drug list). The drug list tells which Part D prescription drugs are covered. We select the drugs on this list with the help of a team of doctors and pharmacists. The list must meet requirements set by Medicare. You may review the most current version of the comprehensive formulary.

Yes, we may make certain changes to the formulary during the year. Most formulary changes happen at the beginning of each year (Jan.1). However, during the year there may also be changes. For example, we might:

  • Add or remove drugs from the drug list. New drugs, including new generic drugs, may become available or new uses for existing drugs may be found. We may remove a drug because it has been found to be ineffective or there may be a drug recall.

  • Move a drug to a higher or lower cost-sharing tier.

  • Add or remove restrictions on coverage for a drug. Such as quantity limits or needed prior authorization. (For more information about restrictions on drug coverage, refer to your Evidence of Coverage.)

  • Replace a brand-name drug with a generic drug.

Members will receive a 60-day notice for any changes that would negatively affect them, such as a cost increase.

If we remove drugs from our formulary or add prior authorization, quantity limits, or step therapy restriction to a drug, we'll send you notice. Normally, we'll let you know at least 60 days in advance.

If a drug is suddenly recalled because it has been found to be unsafe we'll remove the drug from the drug list immediately. We'll notify members taking the drug about the change as soon as possible.

We have approximately 60,000 participating pharmacies available for your use nationwide.

You may look in the pharmacy directory or call Member Services, whichever is easiest for you. Those pharmacies designated with a "p'' in the pharmacy directory are preferred pharmacies and have lower cost sharing for members. You may also contact Member Services to request a revised list of in-network pharmacies by dialing 1-877-232-7566 (TTY: 711) 8 a.m. - 8 p.m. weekdays (year-round) and weekends (Oct. 1 - March 31).

Note: We have contracts with pharmacies that equal or exceed the Centers for Medicare and Medicaid Services (CMS) requirements for pharmacy access in your area.

We have has approximately 60,000 participating pharmacies available for your use nationwide. Generally, we only cover drugs filled at an out-of-network pharmacy when a network pharmacy is not available. Before you fill your prescription in these situations, call Member Services to see if there is a network pharmacy in your area where you can fill your prescription. Below are some circumstances when we would cover prescriptions filled at an out-of-network pharmacy:

  • Coverage for out-of-network access of emergency drugs and some routine drugs will be provided when you cannot access a network pharmacy and one of the following conditions exists: You are traveling outside the service area and run out or become ill and need a covered drug.
  • You are unable to obtain a particular drug as it is not regularly stocked at an accessible network pharmacy or mail order pharmacy (e.g. orphan or specialty drug with limited distribution).
  • The network mail-order pharmacy is unable to get the covered drug to you in a timely manner and you run out of your drug.
  • A drug is dispensed to you by an out-of-network institution based pharmacy while you are in an emergency department, provider-based clinic, outpatient surgery, or other outpatient settings.

If you do go to an out-of-network pharmacy for the reasons listed above, you may have to pay the full cost (rather than paying just your copayment) when you fill your prescription. You can ask us to reimburse you for our share of the cost. Send us your request for payment along with your documentation of any payment you have made. You may pay more for a drug purchased at an out-of-network pharmacy because the out-of-network pharmacy's price is higher than what a network pharmacy would have charged. You should submit a claim to us if you fill a prescription at an out-of-network pharmacy as any amount you pay, consistent with the circumstances listed above, will count toward any required deductibles.

Please mail or fax a copy of the itemized prescription receipt along with a copy of the register receipt if available and our claim form. The register receipt alone is not adequate as it doesn’t have all pertinent information needed for a Direct Member Reimbursement (DMR).

The itemized receipt should contain the following information:

  • Pharmacy name, address, phone number
  • Prescription (Rx) number
  • Date of service
  • Drug name
  • National Drug Code (NDC)
  • Quantity and day supply
  • Provider name
  • Member cost/responsibility
Mail to:
Dean Advantage Plans
Attn: Part D Member Claims Department
P.O. Box 1039
Appleton, WI 54912-1039
Fax: toll-free 1-855-673-6507 or local 920-221-4650

Under Medicare Part D, certain Part D members are entitled to a cost-sharing subsidy, which is extra financial assistance for Part D members who have limited income and resources. CMS determines which individuals qualify for the cost-sharing subsidy. In making this determination, CMS currently relies on files from the states and Social Security Administration. The eligibility status of the member is then updated in the CMS system and provided to Part D plan sponsors. Please see the Best Available Evidence to review the policy and how to submit documents supporting your eligibility for a cost-sharing subsidy.

Best Available Evidence