Behavioral health and substance use

Note: Behavioral health case managers are not an emergency resource. If you are in crisis or in need of immediate support, dial 911.

Behavioral health case management

Your mental well-being and substance use can impact every aspect of your life. It affects how you handle stress, relate to others, and make decisions. And just like your physical health, it’s worth your time and attention.

Behavioral health case management is available to support you in navigating the complex mental health care system and connect you to available services and resources to meet your needs.

A behavioral health case manager can help you:

  • Understand your individual health care plan including how to maximize your benefits
  • Coordinate care with providers, clinics, and programs to facilitate treatment for your behavioral health or substance use condition
  • Connect to community-based services and resources for recovery, including those to meet needs for shelter, food, transportation, and legal concerns
  • Enhance wellness through education, goal setting, and self-care initiatives
  • Develop a support network for recovery through peer support
  • Define a safety plan for crisis management

Our behavioral health case managers will provide supportive services and have extensive background in behavioral health, but they are not licensed therapists.

A behavioral health case manager doesn't provide:

  • Behavioral health therapy
  • Crisis services
  • Help for the sole purpose of finding a therapist, psychiatrist, or other behavioral health provider

Find a behavioral health provider

For help finding a provider, contact Member Services or use our provider directory.

Connect to a behavioral health case manager

Contact Member Services to request behavioral health case management services, or complete your enrollment online.

Enrollment is voluntary and you can opt out at any time.

Self-directed resources

Self-directed behavioral health resources are available. Explore more behavioral health benefits.