Patient access Q&A

How do I know if I can use an application to access my health information?

At this time, members of the below plan types can access their health information using an application:

Medicare
Medicaid
Individual + Family Marketplace plans

I have one of the plan types listed. Do I have to share my health information with an application?

No. Although there are benefits to accessing your health information in this way, it's not necessary. Carefully consider your decision and only share your health data with applications you trust.

My plan type is not listed, but I want to access my health information through an application.

At this time, we only support the listed plan types. Sign in to your member account to find more plan information or contact Member Services with questions.

My child is under 18. I'm worried about them sharing information with an untrustworthy application.

In general, Dean Health Plan does not permit minors to disclose their health information without a parent’s consent. Minors are not able to authorize the release of their information to an application.

What information do I need to authorize an application to see my health plan data?

If the application is registered with us, you'll select Dean Health Plan and then enter your member account credentials to authenticate your account. If you don't have a member account, there will be a link to the Dean Health Plan website to create one.

Do I have to create a portal account to share my information with an application?

Yes. Using your portal account credentials helps us protect the privacy of your health information by making sure you are the only person able to access and share your data.

If I have already authorized one application to see my health plan data, will I have to create another account to authorize a second application?

No. You may use your member portal credentials to authorize as many applications as you wish.

I have authenticated and authorized successfully but I don't see any data or see a discrepancy in the data.

Contact the application developer using the support tool they have provided on the application. The application developer will try to resolve the issue, and if they are unable to, they will contact 1upHealth to troubleshoot together until the issue is resolved.

Your application developer will provide progress of the issue until it is resolved.

I am not able to see data from the last week.

Recent updates to your claims or clinical data may not appear right away. Check again in one week. If you still cannot ﬁnd the data, contact the application developer via the support mechanism they have provided.

The application developer will try to resolve the issue or contact 1upHealth to troubleshoot together until the issue is resolved. Your application developer will provide progress of the issue until resolution.

Where can I ﬁnd a list of applications that have been approved?

We do not recommend any specific application. You should carefully review an application’s privacy policy to make sure you are comfortable sharing your health information with that app. See the list of applications that have met the requirements to connect with us.

I am a personal representative for another member (parent of a child, legal power of attorney, etc). How can I access their member data?

While we plan to offer this in the future, we are not currently able to offer access for personal representatives via applications. Contact Member Services with any questions about the member’s health information.