Helpful links to manage your plan
- Pay my premium
- 2024 Summary of Benefits (PDF)
- 2023 Summary of Benefits (PDF)
- 2024 New member guide (PDF)
- 2023 New member guide (PDF)
Plan details
Evidence of Coverage (EOC)
This PDF includes details about your Medicare Advantage health care and prescription drug coverage. It explains how to get coverage for the health care services and prescription drugs you need.
2024
Assurance (HMO-POS) (PDF) updated 10/1/23Balance (HMO-POS) (PDF) updated 10/1/23
Complete (HMO) (PDF) updated 10/1/23
Essential (HMO) (PDF) updated 10/1/23
Harmony (HMO-POS MA-only) (PDF) updated 10/1/23
2023
Assurance (HMO-POS) (PDF) updated 2/24/23Balance (HMO-POS) (PDF) updated 2/24/23
Complete (HMO) (PDF) updated 2/24/23
Essential (HMO) (PDF) updated 2/24/23
Harmony (HMO-POS MA-only) (PDF) updated 2/24/23
SSM Presence (HMO-POS) (PDF) updated 2/24/23 (Only available in Dodge and Fond du Lac counties.)
Annual Notice of Changes (ANOC)
If you’re currently enrolled in a Dean Advantage plan, you’ll see some changes next year. These documents highlight changes to plan costs and benefits.
2024
Assurance (HMO-POS) (PDF) updated 10/1/23Balance (HMO-POS) (PDF) updated 10/1/23
Complete (HMO) (PDF) updated 10/1/23
Essential (HMO) (PDF) updated 10/1/23
Harmony (HMO-POS MA-only) (PDF) updated 10/1/23
SSM Presence (HMO-POS) (PDF) updated 10/1/23 (Only available in Dodge and Fond du Lac counties.)
2023
Assurance (HMO-POS) (PDF) updated 2/24/23Balance (HMO-POS) (PDF) updated 2/24/23
Complete (HMO) (PDF) updated 2/24/23
Essential (HMO) (PDF) updated 2/24/23
Harmony (HMO-POS MA-only) (PDF) updated 2/24/23
SSM Presence (HMO-POS) (PDF) updated 2/24/23 (Only available in Dodge and Fond du Lac counties.)
Additional benefits
Learn about additional benefits available through our Medicare Advantage plans, such as dental, vision, and hearing.
2024 additional benefits
Diabetes benefits
Wellness programs
Plan benefits, resources, and links
Pharmacy
Pharmacy benefits
Pharmacy directory
Printable pharmacy directory (PDF) - updated 4/1/24
View pharmacy network information
Dental
Delta Dental directory
Printable Delta Dental directory (PDF) updated 4/1/24
Find a provider, clinic, or hospital
Online provider directory
Location directory
Request printed provider directory
Tips for choosing a provider
Where to go for care
Grievance and appeal rights
Coverage decisions
Appeals and grievances
Complaint processes and timelines
Appointed representative form
Disenrollment rights
To request reimbursement
Member Paid Claim Form
National Coverage Determination updates
Wellness resources
Learn about care management
Learn about preventive care
Learn about diabetes care
Star Rating
See the Star Rating we've received for our Medicare Advantage plans from the Centers for Medicare and Medicaid Services.
Medicare Advantage newsletter
Golden Notables is a member newsletter featuring articles about living a healthy and active life.
Questions?
Members
Speak with Dean Advantage Customer Care Center at 1-877-232-7566 (TTY: 711).
Not a Member?
Speak with a Dean Medicare sales representative by calling 1-877-234-0126 (TTY: 711), including for alternate formats and languages.
Weekdays 8 a.m. - 8 p.m. (year-round) and weekends (Oct. 1 - March 31).
Mailing Address
Dean Health Plan
PO Box 56099
Madison, WI 53705
