Understanding your benefits
Get the most out of your Dean Health Plan benefits for Dane County Members. Here you’ll find answers to your questions and links to information you can access quickly and more.
If you have questions along the way, our Customer Care Center is ready to help:
Call: 800-279-1301
Monday – Thursday, 7:30 a.m. – 5 p.m.
Friday 8 a.m. – 4:30 p.m.
Need help with an advanced question? Call 608-828-2880
Click: Send us a message online.
Benefit policy documents
View benefit policies and important documentation related to your health plan.
Claims and explanation of benefits
Log in to your member portal to find out what your policy covers.
New insurance cards
Order new replacement ID cards through your DeanConnect account.
Prescription coverage
Understand your prescription coverage. See your drug formulary and learn about our mail order program.
Your EOB is the key to understanding your health insurance coverage as you incur costs.
The form tells you exactly how your benefits were applied. It covers the particulars related to the visit.
It also tells you how much has been credited toward your out-of-pocket maximum or deductible this contract period.
Plan information
Click here for Gender Affirming Care Coverage Information
For your health
Our program, powered by WebMD, rewards you for your healthy activities. Learn about the Living Healthy program available to you.
You can access care management help if you have a chronic condition or a complex health care need. It ensures your needs are met and questions or concerns are addressed.
With MyChart, you can access your personal medical information and health record anytime.