Patient care management

Female physician working with patient

Dean Health Plan cares for your patients

If your patients have been diagnosed with a chronic health condition or have a complex health care need, please reach out to our Care Management team. 

The Dean Health Plan Care Management team provides individual services to ensure we meet your patients' needs and address any remaining questions. 


Disease management

Our programs are designed to help members get answers to questions about their disease and offer support to help manage chronic health needs. The program supports patient self-management through:

  • Telephone counseling
  • Care reminders
  • Referrals
  • Long-term patient advocacy and support.


Case management

A member can be identified for case management based on:

  • Diagnosis
  • Acute injury
  • Health care provider referral
  • Member's own request 


Case management is free of charge. It provides a registered nurse as a resource during a time where health care may be intense or confusing. Your patient's case manager works with Dean network providers to meet their needs using available resources to deliver quality cost-effective care.

Utilization management

The Utilization Management (UM) team reviews the appropriateness of medical services that members (your patients) receive before and after services are provided. As part of the review, the team uses:

  • Behavioral health outpatient care
  • Concurrent reviews
  • Discharge planning
  • Home health care services
  • Hospice care
  • Inpatient hospital admissions
  • Pre-admission certification
  • Prior authorization
  • Skilled nursing facility & rehabilitation care


These tools allow us to ensure members receive services and supplies that are medically appropriate and necessary for their condition. 

Utilization management also identifies and evaluates a patient's health care needs after hospital discharge and directs members to specific outpatient providers when needed.