Health equity means the attainment of the highest level of health for all people, where everyone has a fair and just opportunity to attain their optimal health regardless of race, ethnicity, disability, sexual orientation, gender identity, socioeconomic status, geography, preferred language or other factors that affect access to care and health outcomes
Investing in our own learning to understand and confront bias, understand and explore topics of diversity and learning about creative ways to create inclusive supportive work and caring environments, will help each one of us, individually, contribute to creating a better, inclusive and collaborative workplace.
If you have Dean Health plan members who need language assistance, you can use our telephone Language Line free of charge. This line is intended for providers who do not have access to interpretation services and need to interact with our members who have limited English language proficiency.
If you have phone interpreting equipment, for in-person calls use one handset to call into the Language Line. Once connected, give the second handset to the member.
If you wish to provide feedback on your Language Line experience, email the Provider Network Services. Along with your feedback, include your name, company/organization name, date/time of your call, interpreter’s name and ID number, and the member’s ID number.