Q&A: Member Portal
Your ID number is the same as the 11-digit Dean Health Plan member number found on your ID card. Medical Assistance members use the 10-digit number on your ID card.
Generally, it takes seven to 10 working days. You can also print an enrollment verification from deancare.com by going into the verification of eligibility services. Medical Assistance members must contact EDS Member Services at (800) 362-3002 for a replacement card.
Yes. All changes made on the Member Portal must be submitted to your human resources department for final approval and submission to Dean Health Plan. Your human resources department may require documentation from you to process these changes. (e.g. marriage certificate, social security card, etc.).
No. When your name change submission is approved, an ID card with your new name will automatically be generated. You will receive it in the mail in seven to 10 days from the time your Human Resources department approves the change and Dean Health Plan receives the request.
No. A new member ID card with the name of your new PCP automatically generates. You will receive it in the mail in seven to 10 days.
I changed my PCP on the Member Portal, how come I don't see the change reflected on DeanConnect yet.
All PCP changes are marked "pending" in Dean Health Plan's enrollment department. Allow 48 hours for the new information to appear on the Member Portal.
You can access your own information and information regarding your dependent children under age 12. Due to privacy laws, all members over age 12 must register to obtain their own user ID and password. Other members who are on your plan can register by submitting an online request.
A Forgot Your Password feature appears on the Member Portal login page. If you can't remember your password, it will ask you to provide your user ID, your name, and email address. If you do not remember your user ID, call the Dean Health Plan Customer Care Center.
When I try to create a new account, I received a message that an account already exists. If I click on Forgot Your Password, I receive a message that my account has been disabled.
If your account has been disabled, you can get it enabled again by calling the Dean Health Plan Customer Care Center at 800-279-1301.