Representing Operations on our Executive Team, Kathy’s responsibilities include oversight of Benefits, Provider & Pricing Administration, Claims, Customer Service (including Grievance and Appeals), Enrollment & Billing, and Coding/Payment Integrity.
Prior to her current role, Kathy’s extensive experience at Dean Health Plan includes serving as Director of Provider Services, Network Services, PSO Operations and Benefits, Provider & Pricing Administration. She chairs the Customer Experience Council and served as a leader in claims platform reconstructions and numerous Continuous Quality Improvement (CQI) activities.
Kathy grew up in Minnesota and has resided in Madison since graduating from the University of Wisconsin – Madison with a Bachelor of Science degree.
Kathy enjoys spending time with her husband, two daughters and son, supporting their athletic and academic events, as well as yoga, kayaking, biking and travel.