We know that getting access to care when you need it is important, which is why we are proud health plan partners with Lyft. Please follow these steps to learn how to add your new Lyft Pass Code to your mobile device (Apple or Android).
If you haven’t received your mobile app code for free rides to medical appointments, please contact our Customer Care team from 8 am to 4:30 pm.
1. Download the Lyft app from your Apple App Store or your Google Play Store or open your phone's camera app and scan the QR code for your iPhone or Android to be directed to the app download. You should see a pop up to "View in App Store" or "Play Store Link" to click on. Note: If you already have the Lyft app, make sure it has been updated from 4/1/2021 or sooner.
2. Create an account with Lyft. Please follow the directions as given through the Lyft mobile app.
3. Claim your Lyft Pass in the app.
Now that your Lyft account is all set up, you're ready to request your first ride!
On the home page of your Lyft app, you can enter your destination by name or by address in the search bar. A banner will appear under the ride, displaying Dean Health Plan Lyft Pass with a FREE ride. Click "Select Lyft" to request your ride.
You can still use your Lyft account for regular rides. If you are scheduling a non-medical Lyft ride, be sure to select the rides that do not display "FREE" with Dean Health Plan Lyft Pass.
* Lyft rides subject to driver availability.