To limit potential COVID-19 risk, we have expanded our coverage of telehealth services during the public health emergency. This will allow additional methods of health care access for members such as Skype, FaceTime, or Zoom. This policy applies to our commercial fully-insured members, Marketplace members, Medicare, and BadgerCare Plus (Medicaid) members.
In alignment with CMS, we are offering several services members normally receive at our care delivery sites through telehealth. This includes primary care visits, behavioral health sessions, physical therapy, occupational therapy, speech therapy, and many more. Members should outreach to their provider to determine if the services they need may be provided through a telehealth option. Standard member cost sharing applies for telehealth visits not related to COVID-19 screening or testing.