Feb 25, 2022
The biggest challenges you'll face as an insurance agent are converting leads and closing sales. An important step in both is the interview process.
The interview process may seem tedious and not important, but that couldn’t be further from the truth. How a client answers your question is where you'll find the information to help you close the deal.
A good conversation can uncover some insights about your client. But a great conversation builds trust between you and your potential clients and uncovers their true needs. If you don’t know where to start, here are five questions to kick off a great client interview.
This question is broad enough to break the ice and get the conversation started, but also direct enough to get valuable information from a potential client. Some clients might be guarded and answer with something as simple as health insurance needs, while others may truly tell you why.
Ultimately, the goal of asking this question is to gauge what clients are looking for in an insurance agency and agent alike.
Understanding how a potential client’s current claim-filing process works can offer valuable insight into their unique needs.
Also, posing this question will tell you if the person you are interviewing has any influence on the decision-making process. It is always a great idea to give your perspective and share your expertise, but at the same time, your knowledge is valuable. You are looking to grow your business and you need to know if the person you are talking to has influence in making the health insurance decision or is the final decision-maker is the end goal.
A great way to learn about your client’s values is to understand what they like and dislike about their current health insurance. Clients want the most frictionless process possible and knowing what makes the process smooth or rocky can help you show your value and deliver exceptional customer service.
This question is also important because it requires you to lean in and listen. The client will tell you how they like to communicate, how they like to be treated, what is important to them and — if they buy insurance for a business — what is important to their employees.
It’s not unusual for potential clients to shop around when looking to invest in the right insurance policy. Having an open conversation and finding out if they are meeting with other agencies as well can determine how cooperative they are. If they are willing to tell you that they’ve had meetings with other agencies, it is highly likely that the information from other questions you’ve asked is also viable information.
Also, learning if a potential client is shopping for other agencies as well can determine how serious they are about making a switch.
This question can feel awkward, but knowing the answer can help you understand where the client is in their search. And it will help you better prepare your follow-up campaign to win their business.
This question can also help you open a conversation about what other agencies are in the running and how your offerings are superior.
Once you start your interview, like every great interviewer, lean in, listen and ask follow-up questions. These five questions can help you break the ice, get to know your potential client and understand where they are in the decision-making process.
Source: ASI Progressive