Notice of non-discrimination

Dean Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

We provide free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, and other formats). Dean Health Plan also provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, contact your health care professional.

Language assistance & alternative formats 

For our members with disabilities or limited English proficiency, we provide communication services at no cost when interacting with Dean Health Plan.  If you, or someone you are helping, have questions regarding coverage you may request language assistance or alternative formats.  
Visit our Dean Health Plan Customer Care Center page or call the number on the back of your member ID card (TTY: 711). 

Accessibility services

If you are a person with a disability who needs assistance using our website, our Customer Care Center can assist you. Call them at 800-279-1302 (TTY: 711).

Dean Health Plan strives to continuously improve our digital experiences to meet or exceed web accessibility standards.  

If you need assistance accessing information or documents on the Dean Health Plan website or require information be provided in an alternate format,  contact our Customer Care Center or call the number on the back of your member ID card (TTY: 711).

Complaints

If you believe that Dean Health Plan failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance. If you need help filing a grievance, our Customer Care Center is available to you. Contact our Customer Care Center or call the number on the back of your member ID card (TTY: 711).

You can file a grievance in person or by mail or email. 

Civil Rights Coordinator
1277 Deming Way
Madison, WI 53717
Phone: 608-828-2216
Email: civilrightscoordinator@ssmhealth.com

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019, 800-537-7697 (TDD)