Understanding your plan
Member information
Wellness
Access to wellness offerings and Living Healthy rewards.
Also, see our behavioral health services
New to Dean
Resources and next steps for every new member.
Member guide
Empower your health and help take control of your care.
Traveling
Find out about coverage when you're traveling.
And learn how our Travel Medicine Services can help you.
Lyft rides
Getting access to care when you need it is important. Our individual and family plan members can get a free ride to and from medical appointments with our network providers.
Prior authorization
Certain services or provider visits require prior approval by Dean Health Plan. Find out more about prior authorization.
Family communications
If family members want to talk to us about your health insurance coverage, you'll need to provide authorization for that. Find out more about advance directives.
Pharmacy benefits
Document library
Member newsletter
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Continuity of care
Health plan Q&A for continuing care with a provider who has or is leaving your plan's network.
Concerned about surprise billing?
View information on the Consolidated Appropriations Act (CAA), including the No Surprises Act (NSA), which provides consumer protections like transparency on member health benefits and prohibitions on surprise billing.
Patient access
This page describes the Centers for Medicare & Medicaid Services (CMS) Patient Access API Mandate, risks and benefits for members, and outlines support channels for issues with sharing member data with third-party apps.
Interpreter services
We are dedicated to enabling effective communication between our employees and patients who have limited English proficiency (LEP) or who are deaf or hard of hearing. Learn more about our interpreter services.
Member portal
Learn about our member portal and the information you can access once logged in.