Tools & resources

 What you need, when you need it

We want to take the stress out of finding the information you need to manage your health care. Our comprehensive website and member tools provide easy access to your coverage information, benefit details and answers to any questions you might have along the way.

Access your plan information anytime

Our member portal is an on-demand digital experience allowing access to plan information and providing tools to help manage your health care coverage all in one place, at any time. With our member portal, you can:

• Review your coverage benefits
• Change your primary care provider
• Review your pharmacy information
• Request ID cards
• Review claims information and status
• Check the status of prior authorizations
• Find all your Explanations of Benefits (EOBs)
• Access your Living Healthy by WebMD account

Talk to your doctor’s office online

MyChart is a free service for Dean clinic patients, providing online access to information in your personal and family health records. Mobile apps are available to download for access whenever, wherever. With MyChart, you can:

• Communicate with a physician and health care team through secure messaging
• Get real time lab and test results
• Request prescription refills
• View current medical records
• Schedule future medical appointments and review past visits
• Pay medical bills online

Health answers any time

Nurse Advice Line, only available to Wisconsin residents, is a free telephone service open 24 hours a day, 365 days a year. Experienced registered nurses at Nurse Advice Line are available anytime to answer your questions and concerns. When responding to your call, they draw on years of clinical experience in many medical specialties. And, it’s not just urgent medical concerns. Ask just about anything health-related—from curing hiccups to avoiding the flu. Give us a call at (800) 57-NURSE (800-576-8773). We’re here to help.