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Where to go: PCP, Urgent Care or ER?

Most often your primary care provider (PCP) should be your first choice for care both because he/she is familiar with your medical history and because a scheduled office visit is the most cost-effective method of care. When a more immediate need arises, however, you do have other options. Our explanation below can assist you in making the right choice when it comes to your need for care, ensuring that you receive the right care in the right place at the right cost.

Contact your PCP for annual checkups, preventative care and acute illness. Same day appointments are usually available for this cost-effective care option. To find a PCP, use our provider directory.
Urgent care is designed to treat medical problems sooner than a scheduled office visit, but higher copays are possible. View our list of clinic sites by member cost obligation.
Emergency care is for those illnesses or injuries that are life-threatening and has the highest cost. Locate your nearest hospital and always visit the nearest hospital in an emergency.
Still not sure? Give us a call 24 hours a day, 365 days a year at (800) 57-NURSE. Experienced nurses at Dean On Call* are always available to answer your health questions.

* NOTE: Due to licensing regulations, Dean On Call's triage services are only available to residents of Wisconsin.
Dean On Call

For more information about Dean Clinic urgent care sites or to search for all locations, visit the Dean Clinic Urgent Care page.