Living Healthy FAQ
Q. What is Living Healthy?
A. Living Healthy is Dean Health Plan’s member well-being and medical management program that encompasses all wellness, medical management, Healthy Partner and tobacco cessation programs.
Q. What’s new under the Living Healthy program compared to previous wellness offerings?
A. Living Healthy provides Dean Health Plan members a more robust and user-friendly Online Well-Being Assessment (WBA) that enables them to take a more active role in their health by using customized wellness tools and tips that are tailored to their specific wellness needs. Living Healthy also includes an incentive program that will reward members for completing wellness activities and tracking them in the member portal.
Q. What exactly is involved with taking the Online Well-Being Assessment (WBA)?
A. The Online Well-Being Assessment (WBA) measures your current health status and overall well-being by asking a series of questions. Upon completion of the questionnaire, you will receive a completely confidential report with the results. From here, you will have access to the interactive wellness tools which will be customized based upon your responses to the Online Well-Being Assessment (WBA).
Q. What if I am having trouble completing the Online Well-Being Assessment (WBA)?
A. The Customer Care Center can connect you directly with a Living Healthy technical services representative. They can be reached at (800) 279-1301.
Q. What if I am having trouble accessing the online tools?
A. Please note that in order to gain access to the online tools you will need to first complete the Online WBA. The Customer Care Center can connect you with a Living Healthy technical services representative if you have completed the WBA and still have trouble.
Q. What is the Living Healthy Rewards Program?
A. Starting in 2013, the Living Healthy rewards program will reward you for participating in numerous health-related activities such as physical activity, weight management programs, healthy eating and more. Just track your activity in the portal and redeem points for Chase Gift Cards.
Q. Who is eligible to participate?
A. Fully-insured Dean Health Plan members and dependents 18 and older are eligible to participate in the Living Healthy program. At this time, Medicare, Medicaid and ASO members are not eligible.
Q. How do I redeem my rewards?
A. You must complete the Online Well-Being Assessment (WBA) to start tracking and earning rewards. Then, when you have reached a minimum of 25 points, visit the Rewards Center and click Redeem to order a gift card of $25, $50 or $100 values.
Q. Will the information shared in my Online Well-Being Assessment (WBA) remain private?
A. Dean Health Plan takes privacy seriously. We comply with all provisions of the HIPAA Privacy Rule. Information you disclose in your WBA is not sold for marketing purposes or shared with your health care provider(s). If you would like to share your report with your health care provider(s), it’s up to you. Otherwise, we may contact you to offer programs, services and educational information to help guide you toward improved health. You are not required to participate in any of these programs.
Q. What types of information will be reported to my employer when I complete the WBA?
A. Your employer may receive a report from Dean Health Plan. This report will include only aggregated information (no personally identifiable information is included). This information helps your employer in managing other health & wellness programs you may be eligible to participate in.
Q. What types of rewards will I receive?
A. There are two types of rewards available: 1) monetary rewards in the form of Chase Gift Cards; and 2) sweepstakes entries for quarterly drawings that enter you in to win prizes, such as an Apple iPad®.
Q. What is the value of the reward?
A. The reward is based on your level of participation in the Living Healthy program. Tracking your health-related activities accumulate points that are redeemable for up to $150 per person 18 and older, per calendar year. Please note that if you are a School District or State of Wisconsin employee your reward accruals may vary. Check with your plan administrator for more details.
Q. What activities are eligible for rewards?
A. You will receive points redeemable for rewards for the following activities:
• Completion of the Online Well-Being Assessment (WBA)
• Exercise Tracker
• Steps Tracker
• Weight Management Tracker
• Food Log
• Servings (Fruit, Vegetables and Water) Tracker
Q. Do I need to submit a receipt?
A. No. You do not have to spend money to receive rewards with the Living Healthy Rewards program. You will receive points for participating in and tracking your health-related activities.
Q. Will I still be reimbursed for my gym membership?
A. As long as you track your healthly activities online, you can redeem Chase Gift Cards to use however you wish. In essence, we want to reward you for healthy behaviors without you having to spend money first—even recording your daily steps and eating healthy can be tracked for reward points.
Q. What type of tracking is involved?
A. You will be able to track your health-related activities in your Online Well-Being Plan. It’s up to you to track your progress. In some cases, you will be required to provide additional information for verification. These fields will become apparent when you enter the portal and get started.
Q. Will the WBA ask me to provide health screening data? If I don’t have that information available, can I still proceed?
A. When completing the Online Well-Being Assessment (WBA) you are only required to fill in your height and weight. It will also prompt you for health screening data (cholesterol levels, glucose and blood pressure) but these are not required fields and, therefore, do not prohibit you from completing your assessment. Note: You can refer to MyChart for your lab values, or use the data from a health screening if your employer provided.
Q. I completed my Online Well-Being Assessment (WBA) in 2013. Do I have to take it again in 2014 to receive reimbursement?
A. Yes. Living Healthy Rewards runs on calendar year so you are required to complete the Online Well-Being Assessment (WBA) each year to receive your reward.
Q. Will you offer an additional reward for participating in Dean’s Comprehensive Weight Management program?
A. There is no additional reward for participating in the Dean Comprehensive Weight Management program.
Q. I do not have a personal computer, how can I access the Online Well-Being Assessment (WBA) and track my rewards?
A. If you do not have a personal computer, we encourage you to visit your local library to access a computer and log into your Online Well-Being Assessment (WBA). You can also access your Online Well-Being Assessment (WBA) via a free Mobile App on your smart phone. Just search wellbeingGO in your App store.
Q. Who do I call if I have questions about the online Living Healthy Rewards Program?
A. For help on using the trackers please call our Customer Care Center at (800) 279-1301.
If you have questions about the Living Healthy Rewards program, including point accumulation, rewards redemption and rewards totals, or problems with the website, please contact a technical services representative at (866) 556-1243.
Q. Do my reward points ever expire?
A. Yes. Because the program runs on a calendar year, point totals will reset to zero on January 1. Please be sure to redeem all eligible points before then. Please note: you must have a minimum of $25 to redeem a gift card.