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DeanConnect Frequently Asked Questions for Members

We are currently experiencing an issue with the printing of our ID cards that may cause some policy members not to be listed. This is caused because the clinic location listed for the member above runs onto more than one line, which can push names off the card. We are working diligently to resolve this issue—in the meantime you can go to DeanConnect to request an ID card for the member or members missing.

 

 

 Q. Where do I get the member ID number in order to register for DeanConnect?

A. Your DeanConnect ID number is the same as the 11 digit Dean Health Plan member number found on your ID card. Medical Assistance members use the 10 digit number on your ID card.  

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Q. How long does it take to get a replacement ID card if I request it using DeanConnect?

A. Generally, it takes seven to ten working days. You can also print a Enrollment Verification from the Website by going into the verification of eligibility services. Medical Assistance members must contact EDS Member Services at (800) 362-3002 for a replacement card.  

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Q. If I submit a qualifying event change on DeanConnect, do I have to provide information to my Human Resources department?

A. Yes. All changes made on DeanConnect must be submitted to your human resources department for final approval and submission to Dean Health Plan. Your human resources department may require documentation from you to process these changes. (e.g. marriage certificate, social security card, etc.).

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Q. If I change my name using DeanConnect, do I need to order a new member ID card?

A.  No. When your name change submission is approved, an ID card with your new name will automatically be generated. You will receive it in the mail in seven to ten days from the time your Human Resources department approves the change and Dean Health Plan receives the request.  

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Q. If I change my PCP using DeanConnect, do I need to order a new member ID card?

A.  No. A new member ID card with the name of your new PCP automatically generates. You will receive it in the mail in seven to ten days.  

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Q. I changed my PCP on DeanConnect, how come I don't see the change reflected on DeanConnect yet.

A. All PCP changes are marked "pending" in Dean Health Plan's enrollment department. Allow 48 hours for the new information to appear on DeanConnect.

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Q. Why can't I view claims and other information for ALL the people on my insurance plan?

A. You are only able to access your own information and information regarding your dependent children under age 14. Due to privacy laws, all members over age 14 must register to obtain their own user ID and password. Other members who are on your plan can register by submitting an online request.  

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Q. I forgot my password to DeanConnect. How do I find out what it is?

A. A Forgot Your Password feature appears on the login page of DeanConnect. If you can't remember your password, it will ask you to provide your user ID, your name, and e-mail address. If you do not remember your user ID, call Dean Health Plan Customer Care Center.

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Q. When I try to create a new account, I received a message that an account already exists. If I click on Forgot Your Password, I receive a message that my account has been disabled.

A. If your DeanConnect account has been disabled, it must be manually enabled by calling Dean Health Plan Customer Care Center.

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