Personalized Support for Members
Specialty drugs are an important part of treatment for many chronic and complex health conditions. These high-cost medications require personalized coordination between you, your prescriber, and your pharmacy.
To begin receiving your specialty medications from SSM Health Pharmacy, call (608) 294-3784 or (800) 279-8200
Dean Health Plan works with SSM Health Pharmacy—which is experienced in handling specialty drugs—to coordinate personalized support for members impacted by chronic illnesses and complex diseases.
Other Specialty Pharmacy program benefits:
Free Delivery of specialty medications directly to your home, doctor's office, or another location via Federal Express.
Same-day service available for emergency medication needs.
Medication consultations with registered pharmacists experienced in providing one-on-one care to patients with complex conditions.
Refill reminders help you avoid running out of medication.
You split the tablet - we'll split the copayment
Tablet splitting can provide significant savings for you. Through this program, you pay up to one-half of your usual copayment on included prescription drugs.
For more information on this program speak to your health care provider or call Dean Health Plan's Customer Care Center at (800) 279-1301.
Tablet Splitting Program Medications:
- Galantamine (RAZADYNE Equiv)
Get your medications delivered to you
Using mail-order pharmacy, your orders are shipped to you free of charge.
If you are a Dean Health Plan member, you can get prescriptions filled for 90 days* through our partner WellDyneRx.
If you plan to use the mail order pharmacy, be sure to check your prescription quantity and days supply before leaving your doctor’s office. WellDyne Rx will only dispense the amount of days indicated on your prescription—orders are not automatically converted to a 90-day supply. If your drug benefit only covers 90-day orders through WellDyne Rx we will contact you, which may potentially delay your prescription fill.
To start your mail order benefit, use one of the following methods:
Enroll and request prescription order online!
Use the WellDyneRx automated system—call (866) 490-3326 and follow the prompts.
Enroll and request prescription order by mail. Send in your completed order form.
WellDyneRx Member Bill of Rights
Frequently Asked Questions About Prescription Delivery Service
WellDyneRx process for presciptions needed urgently
Usually a mail-order pharmacy order will get to you within 14 days. If the medication does not arrive in that timeframe, you should contact WellDyne to report that you did not receive your prescription. WellDyne will verify how many days of medication you have left.
If you have no medication left, you should contact your doctor to ask for a short term supply to be called into your local pharmacy. In cases where the doctor is unable to be reached for an emergency fill, WellDyne can transfer out an active prescription that is currently on file to a local pharmacy.
If you have between 4 and 8 days remaining, WellDyne will continue to process your order. WellDyne can expedite shipping your order at an additional cost to you. The overnight shipping happens after the usual processing time of 48 to 72 hours.
In an emergency circumstance where WellDyne failed to comply with their protocol they will expedite the patient medication at WellDyne cost. If WellDyne provided unrealistic expectations to you which results in you not getting your medication in time, WellDyne will investigate and immediately resolve the situation to prevent gaps in therapy.
For more information call WellDyneRx at (866) 490-3326.
*Mail order service is not available to all Dean Health Plan members. Refer to your Member Benefit Summary or call our Customer Care Center at (800) 279-1301 for more information.
Learn more about mail order refills through Dean Pharmacies.