Plan Ranks Highest in Member Satisfaction among Health Plans in the
Minnesota-Wisconsin Region for a Fourth Consecutive Year
Plan (DHP) once again tops the list in member satisfaction with health
plans, according to the J.D. Power and Associates 2012 U.S. Member Health Plan
StudySM released March 15. Now in its sixth year, the study measures
member satisfaction among 141 health plans in 17 regions throughout the U.S. by
examining seven key factors: coverage and benefits; provider choice;
information and communication; claims processing; statements; customer service;
and approval processes.
Plan achieves a score of 753 on a 1,000-point scale and performs particularly
well in the Minnesota-Wisconsin region in six of the seven factors: coverage
and benefits; provider choice; information and communication; approval
processes; statements; and customer service. Dean Health Plan’s 2012 regional
score of 753 exceeds the overall member satisfaction average of 702
nationwide. The overall average in 2011 was 696. There are notable gains
in the information and communication; statements; and claims processing factors
in this year’s study.
Sprecher, DHP’s president and CEO, appreciates the trust area members put in
DHP. “DHP continues work toward pleasing our members in a very challenging
health care market. I thank them for their vote of confidence,” he said.
details, please visit J.D. Powers and Associates’ full regional