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Contact Us
Insurance Services: Dean Health Plan
Contact DEAN HEALTH PLAN if you:
- have questions or concerns about your Dean Health Plan insurance policy, coverage, and member benefits.
- need to update your contact information or change your primary care provider.
- would like to receive Dean Health Plan member materials or new insurance cards.
- Want to Ask a Question Online. Please use this online form to ask Dean Health Plan's Customer Service a question. If you have a complaint or concern, please contact our Customer Service Department at 1-800-279-1301.
Medical & Health: Dean Health System
Contact DEAN HEALTH SYSTEM if you:
- have questions about Dean Clinics, Dean/St. Mary's Regional Clinics, or Davis Duehr Dean eye care centers, including patient billing.
- have a compliment or concern regarding your experience with a Dean clinic or staff.
- need to talk to a nurse (Dean on Call) regarding a non-emergency health concern.
- need to find the Dean Business Office (DBO) or to contact Dean Administration
Ask a general question (NO personal medical questions please.)
Let us know what you think of Dean's services
Submit an official patient concern or compliment to our Patient Advocate
| CONTACTING DEAN HEALTH PLAN (INSURANCE SERVICES) |
We encourage you to review your member materials on Dean Health Plan's web pages for further benefit information. If you have any questions, please contact Dean Health Plan's (DHP) Customer Service.
Mailing Address
Dean Health Plan
1277 Deming Way
Madison, WI 53717
Driving Directions
DHP Customer Service Hours
• 7:30 a.m.- 5:00 p.m. Monday - Thursday
• 8:00 a.m. - 4:30 p.m. Friday
DHP Customer Service Phone Numbers
• (800) 279-1301
• (608) 828-1301
• (608) 827-4086 - TDD
DHP Customer Service Fax Number
• (608) 827-4212
DHP Automated Response Line (IVR)
This automated line gives you access to:
• Policy information
• Order ID cards or member materials
• Change your primary care provider (PCP) or address
• 24 hours per day, 7 days a week
• (800) 356-7344, extension 4420
• (608) 827-4420
Driving Directions
to Dean Health Plan's Administration Building
• From Interstate 90/94
• Take Hwy 12/18 west around Madison.
• Exit at Greenway Boulevard, #252; turn left.
• Proceed to the 3rd stop light; turn left onto Deming Way.
• Deming Way winds back about 1/3 mile
• Dean Health Plan is on the left.
Ask a Question Online Please use this online form to ask Dean Health Plan's Customer Service a question. If you have a complaint or concern, please contact our Customer Service Department at 1-800-279-1301.
| CONTACTING DEAN HEALTH SYSTEM (MEDICAL & HEALTH SERVICES) |
GENERAL QUESTIONS Do you have a general question about Dean's services? Submit
your question online |
Do you have a concern
or compliment about your service at a Dean Health System clinic? For your convenience you can
either:
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Dean Health System Administration
Dean Business Office (DBO)
1808 West Beltline Highway
Madison, WI 53713
(608) 250-1075
TDD (608) 250-1401
Human Resources Department (HR)
1802 West Beltline Highway
Madison, WI 53713
(608) 250-1000
TDD (608) 250-1401
Patient Accounts, Billing & Customer Service
(608) 250-1593
(877) 434-3326
Service Hours
• 8:00 a.m. - 5:30 p.m. Monday - Thursday
• 8:00 a.m. - 5:00 p.m. Friday
Clinic & Physician Directory
• Find a Dean Health System Physician
• Find a Dean Health System Clinic
• Printable
Dean Health System Location Guide (PDF)
Community Care Specialist (Uninsured patient
assistance)
• (800) 279-9966 ext 7358 or (608) 283-7358 - Dean Health System Community
Services Specialist
• (608) 294-3739 - Dean/St. Mary's Regional Clinics Community Services
Specialist
More about Community Care
Davis Duehr Dean
Customer Service: (608) 282-2000
LASIK Surgery Financing: (608) 250-1141
More about Davis Duehr Dean Eye Care
Dean on Call (24-hour Nurse Line)
(608) 250-1393 or Toll Free 800-57-NURSE (1-800-576-8773)
More about Dean on Call
Dean Foundation
Research, Education,and Passenger Safety Programs
(800) 844-6015
More about Dean Foundation at www.dean.org 
Dean Pharmacy
(800) 279-8200
More about Dean Pharmacy locations
and services
Dean & St. Mary's Cardiac Center
(608) 258-5020
More about the Cardiac Center
Dean & St. Mary's Health Works
(800) 368-5596
More about Health Works classes and services
Hearing Screening by Phone (Free)
(608) 252-5252
MyChart Support
(888) 521-3326 or email MyChartSupport@deancare.com
Link to MyChart for Dean patients https://mychart.deancare.com
Occupational Health Services
(608) 252-8138
More about Occupational Medicine
Patient Advocate
(608) 294-3832
Submit a complaint or compliment
Purchasing Services
(608) 250-1545
Website
webmaster@deancare.com
Workers Compensation Billing
(608) 250-1160
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