Please browse our frequently asked questions below. If your question isn't answered below please contact Human Resources via email or at (608) 250-1000. We're happy to help!
What is a Job Agent?
When you create a job agent, the system will search for jobs and notify you via email when your current resume/CV is a match to an open position within Dean.
I don't remember my password.
Click on the "Forgot your password?" link and your password will be emailed to you.
Do I have to create an account?
No. However, if you create an account, you can easily apply for other jobs using that same resume. Also, if you need to update your resume, you can easily do that if you have an account.
I don't have an email account. How do I get one?
If you do not have an email account, we recommend creating a free account at hotmail.com or yahoo.com.
Can I apply for more than one position?
Yes, you can apply for more than one position. If you already applied for a position and you created an account with an email address and password, you can use that same application/resume to apply for another position.
What if I have a question on the job that I'm applying for? Who can I talk to?
Why do I need to supply my SSN and birth date?
At the end of the application process, you will be prompted to enter your SSN and birth date. That information is needed to perform a background check if you are a final candidate for a position.
What is the next step after I've submitted my resume?
Once you have applied for a job, you will receive an email confirmation letting you know that we have received your application. We will contact an applicant if we have determined they meet the qualifications and we'd like to pursue them as a candidate.
How do I edit my application?
If you are still in the process of submitting your application and the "edit" option is still at the bottom of the screen, click on that button to edit your application. If you are to the point where you are filling out the EEOC information, you will not be able to edit your application at that point.
If you have created an account, scroll down to the bottom of the page that lists all of our job openings and click on the link to update your resume. You will be prompted to login. After you login, you will see all the jobs you have applied for and you can update your resume from that screen.
What do I do when the “Continue” button on the last page of Application process does not allow me to advance to the review page so I can submit the Application?
The "Brief description of job" and "Reason for leaving" fields have a maximum of 500 characters but the system does not stop you from typing once you have reached that limit. When you reach the last page, the continue button does not let you proceed. Try using the "Previous" button on the page, (not the browser back button) to navigate back to the "Employer History" page and check to see if the "Brief description of job" or Reason for leaving fields has a red border. If it does, that means you have more than the 500 character limit so you will need to shorten the text that you entered. Once you shorten the text, the application should allow you to proceed and finish. If you do not see a field with a red border on the "Employer History" page, then check the other pages in the application form as well.
I’m having trouble opening the Electronic Application link received via email, what should I do?
Many email systems tend to have HTML turned off by default in the email settings, so when the email is received the Electronic Application link does work as a clickable hyperlink. The URL must then be copied and pasted in an Internet browser. The Electronic Application link sent to the applicant has a unique form ID in the URL. If you miss copying any of the characters in the file ID, the page will give an error. The link may show in two lines as shown below, but along with the first line all of the letters and numbers from the second line are needed to access the Electronic Application.
How do I remove a resume attachment if it remains my profile after I delete it?
When you click the "delete" icon to the left of the attachment it will actually remove the file from the system, it does not reflect this when you view it. When the application is reviewed by the employer, however, they will be viewing the file you used to replace the one you removed rather than seeing the old one.
How do I use my existing profile to apply for multiple jobs?
To apply using an existing profile, you will first click on the job listing you are interested. Below the job description, select “Existing Resume/CV” and log into your profile when prompted. Once you have logged in, look at the submittal history where you will see the previous applications and click “Submit this profile” to the right. This will submit your information for the next application and if you are presented with an Electronic Application form, your previous answers will still be populated. Advise to continue through the form and update, as needed. Once you click “Submit and Continue,” you will receive a confirmation that the application was submitted.
What do I do if I’m unable to move to “Step 2” of the process after entering profile data when using in Internet Explorer 11?
This is specific to IE11 and does not occur in Chrome and Firefox. As a work around, please try another browser.
I’ve created a duplicate profile and cannot see the most recent application when using the “New Resume” option rather than “Existing resume.” What should I do?
This is an issue that has to be fixed by someone with access to the system. If this occurs, please contact Human Resources via email at email@example.com or at (608)250-1000.
What do I do if I can’t reset the password on my account?
When you try to reset the password and there is more than one profile created, the system does not know which profile to reset and you are typically locked out. If this occurs, please contact Human Resources via email at firstname.lastname@example.org or at (608)250-1000.
What if I receive a “Current Action Temporarily Unavailable” message directly after uploading a resume?
This typically occurs only when your resume file name is either too long, or contains special symbols such as parentheses, asterisks, slashes, etc. If you reduce the file name to less than 14 characters and removes any symbols from the file name, the issue is resolved.