Dean Health Plan Ranks Highest in Member Satisfaction among Health Plans in the Minnesota-Wisconsin Region for a Fourth Consecutive Year

Dean Health Plan (DHP) once again tops the list in member satisfaction with health plans, according to the J.D. Power and Associates 2012 U.S. Member Health Plan Study^SM released March 15. Now in its sixth year, the study measures member satisfaction among 141 health plans in 17 regions throughout the U.S. by examining seven key factors: coverage and benefits; provider choice; information and communication; claims processing; statements; customer service; and approval processes.

Dean Health Plan achieves a score of 753 on a 1,000-point scale and performs particularly well in the Minnesota-Wisconsin region in six of the seven factors: coverage and benefits; provider choice; information and communication; approval processes; statements; and customer service. Dean Health Plan’s 2012 regional score of 753 exceeds the overall member satisfaction average of 702 nationwide. The overall average in 2011 was 696. There are notable gains in the information and communication; statements; and claims processing factors in this year’s study.

Lon Sprecher, DHP’s president and CEO, appreciates the trust area members put in DHP. “DHP continues work toward pleasing our members in a very challenging health care market. I thank them for their vote of confidence,” he said.

For more details, please visit J.D. Powers and Associates’ full regional release.