Damaged Documents Returned to Dean Health Plan- Dean - WI

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Published on November 11, 2015

Damaged Documents Returned to Dean Health Plan

MADISON Wis. (November 11, 2015.) Madison-based Dean Health Plan today released information about a possible breach of member information. Dean Health Plan learned of this breach when it received from the United States Postal Service (USPS) a returned envelope containing a small portion of the documents that were included in a large package it sent in early September.

The package that included the returned documents was sent via a third-party vendor to a bank that processes payments for a hospital. The bank indicates that it has no record of receiving the package. After exhausting all available options for determining the whereabouts of the package, Dean Health Plan has concluded that the package was damaged in transit. A small portion of the documents in the package were recovered, delivered to the USPS and returned by the USPS to Dean Health Plan. The remainder of the documents sent in the package is lost.

The documents that were not recovered contained some protected health information for as many as 960 health plan members. The protected health information was limited to the member’s name, member number and procedure codes, dates of service, and did not contain any other identifying protected health information or financial information such as social security or credit card information.

Dean Health Plan is in the process of providing notification of this breach to each individual member who was impacted.

This notification to patients, the federal Department of Health and Human Services, the general public through a news release and posting on the health plan’s website is being made pursuant to the Health Information Technology for Economic and Clinical Health Act of 2009.

For More Information

For more information or to arrange an interview, contact Kim Sveum with Dean Health Plan at kim.sveum@deancare.com or (608) 294-6080.

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