St. Mary’s Hospital Receives Press Ganey 2013 Guardian of Excellence Award for Patient Satisfaction- Dean - WI

Skip to Content



Learn...

about the Dean Medical Group difference.

Published on November 19, 2013

St. Mary’s Hospital Receives Press Ganey 2013 Guardian of Excellence AwardSM for Patient Satisfaction

Fewer than 5% of participating hospitals receive this distinction

November 19, 2013 (Madison, WI) – St. Mary’s Hospital patients are highly satisfied with their care and now there’s an award to prove it! St. Mary’s has been named a 2013 Guardian of Excellence Award winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Patient Satisfaction.

The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement. Fewer than 5% of all Press Ganey participating facilities reach this threshold and consistently maintain it for the one year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

"We are proud to partner with St. Mary’s Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. St. Mary’s efforts benefit patients in Madison and the surrounding communities and will lead to improved patient experiences."

St. Mary’s President, Frank Byrne, MD feels the award represents an important recognition from Press Ganey, the industry’s leader in measuring, understanding and improving the patient experience.

“We keep patients and their families at the forefront of all we do as we work to create caring relationships and an environment that promotes healing,” says Dr. Byrne.

He adds that scores reflecting patients’ experience of care are publicly posted throughout the hospital. That level of transparency about patient satisfaction is important because it shows the promise of an exceptional patient experience is a top priority for St. Mary’s.

Every member of the organization understands that she or he has a role in patient satisfaction and are empowered to make a difference. Hourly rounding, room service dining, hospitality services, and signage posted throughout the hospital indicating “Quiet Please. Healing in Progress” are just a few examples of the processes in place to create and deliver an exceptional experience for patients and families.

Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50 percent of all U.S. hospitals. For more information, visit  www.pressganey.com.

News

Dean Medical Group News

Recent videos and news articles about Dean Medical Group, as covered by the news media.

Dr. Zorba Paster: Healthy holiday gift ideasWisconsin State Journal, December 9, 2016

Challenges, misconceptions abound for kids with T1 diabetesPortage Daily Register, December 8, 2016

Stay Healthy Rock County: Dementia ratesWCLO, December 8, 2016

Studies link irregular sleep for children to obesityWISC-TV, December 8, 2016

Time for Kids: Stress, poor sleep can lead to illnessWISC-TV, December 6, 2016

Dr. Zorba Paster: Shining a light on mental illnessWisconsin State Journal, December 2, 2016

Could low-calorie sweetener be making you gain weight?WISC-TV, December 1, 2016

Time for Kids: Make health changes as a familyWISC-TV, November 29, 2016

Barbershop health center aims to improve health of Madison's black menWisconsin State Journal, November 28, 2016

The possible cost of that clean scentWisconsin State Journal, November 25, 2016

What's Going Around: People refusing the flu vaccineWKOW, November 24, 2016

Time for Kids: Stay active during the winterWISC-TV, November 22, 2016

Dr. Zorba Paster takes health questions from viewersWISC-TV, November 21, 2016

More Coverage 

of Dean in the News

Hear Health Tips from Our Providers

Visit our DocTalk Podcast page for information on various health topics.

Media Contacts

If you are part of the media, we encourage you to reach out to Dean Medical Group's media contacts.

Have a Flu-related Question?

Look in our Flu Updates section for the latest information from Dean Medical Group!

  • Facebook
  • YouTube
  • LinkedIn
  • Twitter

© 2016 SSM Health Dean Medical Group / Dean Health Plan, Inc. | All rights reserved.

A Member of SSM Health

SSM Health and the infinity symbol are trademarks of SSM Health and its affiliates.