Published on January 09, 2012
On Demand Video
Interpreting Now Available for Dean Clinic Patients
Dean Clinic Becomes First in the Madison Area to Offer Video
Interpreting in Urgent Care Settings
Madison, Wis.
– In an effort to
meet the growing demand for interpreter services in southern Wisconsin, Dean Clinic has teamed up with
ALVIN (All Language Video Interpreter Network) to offer mobile video
interpreting at four of its locations, including three Urgent Care locations. Starting
January 9, 2012, this service will be available at Dean Clinic – East, Dean
Clinic – West, Dean Clinic – Janesville East and Dean Clinic – Delavan.
“Last year alone, there were more
than 25,000 visits to Dean Clinic that required an interpreter and those visits
represented more than 40 different languages,” says Grant Foster, Dean Clinic
Interpreter Services. “This new service will offer another way to access interpreter
services for our Deaf, Hard of Hearing and Limited English Proficient patients.
It gives them instant access to a qualified interpreter.”
The VRI (Video Remote Interpreting)
mobile units will be available as a patient enters Urgent Care and they can
follow the patient throughout a visit from check in, to the exam room, to the
lab. The press of a button initiates the interpreter request, which is first
routed to a Dean Clinic interpreter. If a Dean interpreter is not immediately
available, the request is routed to a broader network of interpreters.
“It’s hard to anticipate when
someone is going to come into Urgent Care needing an interpreter,” says Foster.
“If an on-site interpreter is with another patient, it can take time to get
another interpreter in place. With VRI, the patient no longer has to wait.”
Foster is also quick to point out
that this is not a replacement for face-to-face interpreting but rather an
additional way for patients to access interpretive services.
“We are confident this will lead to
better quality of care for the patient and will enhance the patient experience
in the Urgent Care.,” says Foster. “We’re
really excited to provide this service.”
For more information visit the Interpreter Services section of deancare.com.
