Dean Health Plan Ranks Highest in Member Satisfaction Among Health Plans in the Minnesota-Wisconsin Region
March 12, 2014 (Madison, Wis.) – Dean Health Plan ranks highest in member satisfaction with health plans in the Minnesota-Wisconsin region. This is according to the J.D. Power 2014 U.S. Member Health Plan StudySM released Monday. Dean Health Plan also ranked highest from 2009-2012.
Now in its eighth year, the study measures member satisfaction among 138 health plans in 18 regions throughout the U.S. by examining six key factors: coverage and benefits; cost; provider choice; customer service; information and communication; and claims processing.
Dean Health Plan achieved the highest overall score of any health plan in the Minnesota-Wisconsin region, scoring highest in the region for:
- Coverage and benefits
- Information and communication
- Provider choice
Lon Sprecher, Dean Health Plan’s President and CEO, is honored by the award and the trust area members put in Dean Health Plan. “Dean Health Plan continues to work tirelessly to provide high quality and cost-effective health coverage to our community in today’s ever-changing market. We thank our members for their support and recognition of these efforts,” he said.
About Dean Health Plan
Established in 1983, Dean Health Plan (deancare.com) is the insurance services subsidiary of SSM Health. It maintains a position of leadership in insurance services through a physician-led integrated health system that improves the health status of its members and delivers a superior level of service and care.