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Published on November 19, 2013

St. Mary’s Hospital Receives Press Ganey 2013 Guardian of Excellence AwardSM for Patient Satisfaction

Fewer than 5% of participating hospitals receive this distinction

November 19, 2013 (Madison, WI) – St. Mary’s Hospital patients are highly satisfied with their care and now there’s an award to prove it! St. Mary’s has been named a 2013 Guardian of Excellence Award winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Patient Satisfaction.

The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement. Fewer than 5% of all Press Ganey participating facilities reach this threshold and consistently maintain it for the one year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

"We are proud to partner with St. Mary’s Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. St. Mary’s efforts benefit patients in Madison and the surrounding communities and will lead to improved patient experiences."

St. Mary’s President, Frank Byrne, MD feels the award represents an important recognition from Press Ganey, the industry’s leader in measuring, understanding and improving the patient experience.

“We keep patients and their families at the forefront of all we do as we work to create caring relationships and an environment that promotes healing,” says Dr. Byrne.

He adds that scores reflecting patients’ experience of care are publicly posted throughout the hospital. That level of transparency about patient satisfaction is important because it shows the promise of an exceptional patient experience is a top priority for St. Mary’s.

Every member of the organization understands that she or he has a role in patient satisfaction and are empowered to make a difference. Hourly rounding, room service dining, hospitality services, and signage posted throughout the hospital indicating “Quiet Please. Healing in Progress” are just a few examples of the processes in place to create and deliver an exceptional experience for patients and families.

Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50 percent of all U.S. hospitals. For more information, visit  www.pressganey.com.

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