Dean Health Plan Ranks Highest in Member Satisfaction
among Health Plans in the Minnesota-Wisconsin Region
Fourth Consecutive Year Dean Health Plan Has Received Highest Ranking
Dean Health Plan
(DHP) ranks highest in member satisfaction with health plans in the
Minnesota-Wisconsin region for a fourth consecutive year, according to the J.D.
Power and Associates 2012 U.S. Member Health Plan StudySM released
Now in its sixth year, the study measures member satisfaction
among 141 health plans in 17 regions throughout the U.S. by examining seven key
factors: coverage and benefits; provider choice; information and communication;
claims processing; statements; customer service; and approval processes.
Dean Health Plan achieves a score of 753 on a 1,000-point
scale and performs particularly well in the Minnesota-Wisconsin region in six
of the seven factors: coverage and benefits; provider choice; information and
communication; approval processes; statements; and customer service. Dean
Health Plan’s 2012 regional score of 753 exceeds the overall member
satisfaction average of 702 nationwide. The overall average in 2011 was
696. There are notable gains in the information and communication; statements;
and claims processing factors in this year’s study.
Lon Sprecher, DHP’s president and CEO, appreciates the trust
area members put in DHP. “DHP continues work toward pleasing our members in a
very challenging health care market. I thank them for their vote of
confidence,” he said.
Established in 1983, Dean
Health Plan (DHP) is the insurance services subsidiary of Dean Clinic and SSM
Health Care. With over 300,000 members and more than $1 billion in revenue, DHP
is the largest managed care organization in Wisconsin. It features an
extensive network of clinical partners that helps improve the health status of
its members and delivers a superior level of service and care.
Headquartered in Westlake
Village, Calif., J.D. Power and Associates is a global marketing information
services company operating in key business sectors including market research,
forecasting, performance improvement, training and customer satisfaction. The
firm’s quality and satisfaction measurements are based on responses from
millions of consumers annually.